Privacy Policy

This Privacy Policy explains how Plye ("we", "us", "our") handles personal data collected through this website, plye.io. Plye is preparing to launch AI padel match-replay for clubs and players. We have kept this site deliberately small, so the amount of data we handle is small too — but we still want to be clear about exactly what happens to it.

1. Who we are and how to reach us

Plye is the controller of the personal data described here, which means we decide why and how it is processed. If you have a question, a request, or a complaint about your data, write to us at contact@plye.io and a person will read it.

2. The data we collect

We only collect what we need to run a pre-launch site and to tell you when we go live:

• Your email address — if you choose to join our launch list, we store the address you enter.
• The content of your messages — if you email us, we keep your message and our reply so we can follow up properly.
• Basic technical and usage data — like most websites, our hosting and analytics record limited information such as approximate location (derived from your IP address), device and browser type, and which pages were viewed. Where we can, we hold this in aggregate. Our Cookie Policy covers this in more detail.

We do not ask for, and you should not send us, sensitive personal data — such as health, biometric, or financial information — through this site.

3. Why we use your data, and our legal basis

We apply the standards of the EU and UK GDPR as our baseline everywhere, and rely on the following legal bases:

• To send you launch and product updates — your consent, which you give by joining the list and can withdraw at any time.
• To reply to your enquiries — our legitimate interest in responding to people who contact us.
• To keep the site secure, prevent abuse, and understand how it is used — our legitimate interest in running a safe, functional website.
• To meet legal obligations — where the law requires us to retain or disclose certain information.

4. How we share data, and who with

We do not sell your personal data, and we do not share it for anyone else's marketing. We do rely on a small number of trusted service providers who process data on our behalf and under contract — for example, a website host and an email provider that stores your address and delivers our updates. These providers act only on our instructions, and we will name the specific ones here once they are finalised. Beyond that, we disclose personal data only where we are legally required to, or where it is necessary to protect our rights, safety, or property.

5. International data transfers

We operate internationally, and some of our providers may store or process data in a country other than the one you live in. Whenever personal data crosses a border, we make sure an appropriate safeguard is in place — such as an adequacy decision, standard contractual clauses, or an equivalent legal mechanism — so that your data keeps a comparable level of protection wherever it is handled.

6. How long we keep it

We keep your email on the launch list until you unsubscribe or ask us to remove it, whichever comes first. Correspondence is kept only as long as we need it to deal with your query and any follow-up. Aggregated analytics may be held longer, since it no longer identifies you. Once we no longer have a reason to hold personal data, we delete or anonymise it.

7. Your rights

Wherever you are, we aim to honour the following rights over your personal data:

• Access — ask us for a copy of the data we hold about you.
• Rectification — ask us to correct anything inaccurate or incomplete.
• Erasure — ask us to delete your data (the "right to be forgotten").
• Restriction and objection — ask us to pause or stop certain processing, including direct marketing.
• Portability — ask us for your data in a portable, machine-readable format.
• Withdraw consent — opt out of our emails at any time, through the unsubscribe link or by contacting us. Withdrawing consent does not affect anything we lawfully did beforehand.

To exercise any of these, email contact@plye.io. We will respond as quickly as we can, and within any time limit the law sets. If you believe we have mishandled your data, you also have the right to complain to the data protection authority in your country.

8. Filming and match footage

As Plye rolls out AI match-replay at clubs, filming becomes a core part of what we do — so it belongs here, in plain language. Padel courts at participating clubs are filmed. That is what makes replays possible.

• What is filmed — participating clubs record their padel courts with fixed cameras during opening hours. The cameras point at the courts and film continuously; anyone playing on a filmed court appears in the footage, and clubs display filming notices on site. The cameras cover the courts only — not the bar, changing rooms, or other social areas.
• What it is for — match replays, and nothing else. A player can request the video of their own court and time slot, and we deliver it. We do not use footage for advertising, publish it, sell it, or monitor it live; it is processed only when a player asks for their match. Some clubs separately operate their own CCTV for security under their own signage — that use is the club's responsibility.
• Where it lives, and for how long — recordings stay on a recorder on the club's own local network. The cameras and recorder are never exposed to the internet, and the replay system reaches them only from inside the club. Footage is kept for a rolling 14-day window and is then deleted or overwritten automatically — which is why a clip can only be requested for the last two weeks. A clip produced for a player is kept only as long as needed to deliver it and handle any follow-up.
• Who can get it — only a player requesting their own match, and only for the slot they request. A match video naturally shows everyone who was on that court, a normal part of playing a doubles sport on a filmed court. Neither Plye nor the club hands footage to anyone else unless the law requires it.
• If you don't want to appear — before playing, ask your club whether unfilmed courts or times are available. After playing, you can object to footage you appear in, or ask for it to be removed, by emailing contact@plye.io with the club, court, date, and approximate time. We act on removal requests quickly, confirm when it is done, and a removed match cannot be requested afterwards.
• Who is responsible — your club operates the cameras on its premises and decides to offer replays; Plye operates the replay service and processes footage only to fulfil players' requests, on the club's behalf.

9. Keeping your data safe

We use reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No website can promise perfect security, but we work with reputable providers and keep the data we hold to a minimum.

10. Children

This site is intended for adults and for club and business contacts. It is not directed at children, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will remove it.

11. Changes to this policy

As Plye grows from a pre-launch page into a live product, this policy will change. When it does, we will post the updated version here and revise the date at the top. We will make significant changes clear.

12. Contact

Questions, requests, or concerns about your privacy? Email contact@plye.io.